Users Premium provides managed digital subscription services with service-specific pricing, billing frequency, access conditions, and usage limitations.
Customers should review the applicable individual service page and checkout information before completing an order.
Services identified as recurring subscriptions are billed according to the billing frequency displayed on the applicable service page and during checkout.
By completing the purchase of a recurring subscription, the customer authorizes recurring charges for the applicable service until the subscription is canceled.
The applicable price and billing frequency are presented before the order is completed.
An active recurring subscription will continue to renew according to its applicable billing frequency unless it is canceled before the next scheduled billing cycle.
Each renewal continues the applicable managed subscription service for the corresponding billing period.
Customers who do not wish to continue a recurring subscription should submit their cancellation before the next scheduled renewal.
Customers may request cancellation of an active recurring subscription at any time.
Cancellation may be requested through the Client Portal or by contacting Users Premium customer support at:
Support Email:
support@userspremium.com
When contacting support, please provide the email address used during checkout and identify the applicable service. Providing the applicable order information or order reference, when available, may help us locate the subscription.
Cancellation stops future recurring renewals once the cancellation has been processed for the applicable subscription.
Cancellation does not automatically reverse or refund a payment that has already been processed.
If a renewal payment has already been processed, any request for a refund will be evaluated separately in accordance with the Refund Policy.
Canceling one subscription does not automatically cancel any other active subscription associated with the same customer.
Customers should submit cancellation requests before the next scheduled billing cycle.
If a renewal transaction has already been submitted or processed before the applicable cancellation takes effect, the transaction may still be completed.
Customers who believe a charge was processed after they requested cancellation should contact Users Premium customer support so the transaction and subscription status can be reviewed.
The effect of cancellation on service access may depend on the conditions applicable to the selected service and the status of the current billing period.
Cancellation prevents future renewal of the applicable subscription but does not create a right to service access beyond any period for which access remains applicable.
Service-specific access conditions remain subject to the information presented on the applicable individual service page.
If a recurring payment cannot be successfully completed, the associated service may be interrupted, suspended, or discontinued.
Customers experiencing a payment-related issue may contact Users Premium customer support for assistance with the applicable subscription.
Cancellation and refunds are separate processes.
Canceling a subscription does not automatically create a right to a refund for previous or already-processed payments.
All refund requests are evaluated according to the separate Refund Policy available on UsersPremium.com.
Customers who have questions or concerns related to recurring billing, renewal, cancellation, or a subscription charge are encouraged to contact Users Premium so the applicable order can be reviewed.
Support Email:
support@userspremium.com
WhatsApp Support:
+51 968 704 897
Users Premium will review the available order and subscription information and provide assistance regarding the applicable service.
Nothing in this Policy is intended to limit any rights or remedies available to customers under applicable law.
Individual digital services may have different prices, billing frequencies, access methods, device conditions, profile configurations, or usage limitations.
The conditions presented on the applicable individual service page form part of the information associated with that service.
If a service-specific condition differs from a general description in this Policy, the specific condition disclosed for the applicable service will apply to that aspect of the service, subject to applicable law.
Users Premium may update this Subscription & Cancellation Policy to reflect changes to its services, operational procedures, or applicable requirements.
The current version will be published on UsersPremium.com with the applicable update date.
Updates to this Policy are not intended to retroactively alter transactions already completed except where required by applicable law or otherwise agreed with the customer.
Users Premium
Operated by SADIAM FRAGA LLC
Business Location:
Greeley, CO 80634-9283, United States
Support Email:
support@userspremium.com
General Inquiries:
contact@userspremium.com
WhatsApp Support:
+51 968 704 897