This Refund Policy applies to payments made for digital subscription services offered through UsersPremium.com, operated by SADIAM FRAGA LLC.
Users Premium provides managed digital subscription access, subscription administration, access coordination, and ongoing customer support for selected digital services.
This Policy should be read together with our Terms & Conditions and Subscription & Cancellation Policy.
Because Users Premium provides digital subscription services and access-related services that may begin shortly after an order is completed, refund eligibility depends on the circumstances of the applicable transaction and service.
Each refund request is reviewed individually based on the available order, payment, delivery, access, and support information.
Nothing in this Refund Policy is intended to limit any refund, cancellation, dispute, or other consumer rights that may apply under applicable law.
A refund may be approved when one or more of the following circumstances apply:
The applicable service cannot be delivered due to a reason attributable to Users Premium and no reasonable alternative solution can be provided.
A customer is charged more than once for the same applicable transaction due to a verified duplicate payment.
An incorrect amount is charged because of a verified billing or technical error.
The service or access delivered materially differs from the conditions presented for the applicable service and the issue cannot be reasonably corrected.
A recurring charge is processed after an applicable cancellation had already been successfully completed and should have prevented that renewal.
A refund is required under applicable law.
Other exceptional circumstances justify a refund after review of the applicable order and service information.
Approval is determined according to the facts and circumstances of the individual request.
Subject to applicable law, a refund will generally not be approved solely because:
The applicable service was delivered according to the conditions presented before checkout.
The customer received the applicable access information and the service is available for use.
The customer used the service in whole or in part.
The customer changes their mind after the applicable service has been delivered.
The customer chooses not to use an available service after delivery.
The customer fails to follow the access or usage conditions disclosed for the selected service.
Access is affected because of customer actions that are inconsistent with the applicable service instructions or Terms & Conditions.
A recurring renewal was processed according to the billing terms accepted before checkout and no applicable cancellation had taken effect before the renewal.
These circumstances do not prevent Users Premium from reviewing an individual case when required by applicable law or when other facts justify additional review.
An access-related problem does not automatically require a refund if the issue can reasonably be corrected through Users Premium customer support.
Customers experiencing difficulty accessing an active service should contact:
Support Email:
support@userspremium.com
WhatsApp Support:
+51 968 704 897
Users Premium may review the applicable service information and provide access-related assistance, configuration support, or another appropriate resolution when available.
If Users Premium is unable to provide the applicable service as described and the issue cannot reasonably be corrected, the customer may request a refund review.
Services identified as recurring subscriptions renew according to the billing frequency disclosed on the applicable service page and during checkout.
A recurring renewal that was properly processed before an effective cancellation does not automatically create a right to a refund.
Customers who do not wish to continue a recurring service should cancel the applicable subscription before the next scheduled billing cycle.
Cancellation procedures and the effect of cancellation are governed by the separate Subscription & Cancellation Policy.
If a customer believes a renewal was processed after a valid cancellation had already taken effect, the customer should contact Users Premium so the subscription and transaction can be reviewed.
Canceling a subscription prevents future renewals of the applicable subscription once the cancellation takes effect.
Cancellation does not automatically reverse a payment that has already been processed.
A request involving an already-processed payment will be evaluated separately under this Refund Policy.
Refund requests should be submitted to:
To help us identify and review the applicable transaction, customers should provide:
Full name.
Email address used during checkout.
Applicable service.
Order number or order reference, if available.
Reason for the refund request.
Any relevant information that may assist with the review.
Users Premium may request additional information when reasonably necessary to identify the transaction or evaluate the circumstances of the request.
Refund requests are reviewed individually.
Users Premium normally aims to respond to refund requests within 2 to 5 business days, although some cases may require additional time depending on their complexity or the information required to complete the review.
This review period refers to the evaluation of the request and does not necessarily represent the time required for an approved refund to appear in the customer's financial account.
When a refund is approved, Users Premium will generally attempt to process the refund through the same payment method used for the original transaction, when technically available.
After an approved refund has been submitted, the time required for the funds to appear in the customer's account may depend on the applicable payment processor, financial institution, card network, or payment method.
Customers who identify a possible duplicate payment, incorrect amount, or other billing error should contact Users Premium as soon as reasonably possible.
Users Premium will review the available transaction information and, when a verified billing error has occurred, take the appropriate corrective action.
Customers experiencing an issue involving service delivery, access, billing, renewal, cancellation, or another aspect of an order are encouraged to contact Users Premium customer support so the issue can be reviewed directly.
Many service-related issues may be resolved through support without requiring an external payment dispute.
Support Email:
support@userspremium.com
WhatsApp Support:
+51 968 704 897
Refund requests will be evaluated according to this Refund Policy, while subscription cancellations are governed by the Subscription & Cancellation Policy.
Nothing in this Policy is intended to restrict any rights or remedies available to customers under applicable law or through their payment provider.
Access methods, device conditions, profile configurations, usage limitations, prices, and other service characteristics may vary depending on the selected digital service.
Customers should review the applicable individual service page before completing an order.
Refund eligibility will be evaluated in relation to the service conditions presented for the applicable transaction, together with this Refund Policy and applicable law.
Users Premium may update this Refund Policy to reflect changes to its services, operational procedures, or applicable requirements.
The current version will be published on UsersPremium.com with the applicable update date.
Updates are not intended to retroactively alter completed transactions except where required by applicable law or otherwise agreed with the customer.
Users Premium
Operated by SADIAM FRAGA LLC
Business Location:
Greeley, CO 80634-9283, United States
Support Email:
support@userspremium.com
General Inquiries:
contact@userspremium.com
WhatsApp Support:
+51 968 704 897